Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

FREE DELIVERY FOR ORDERS RS.1500 & ABOVE Applicable in Pakistan.

Which payment methods are accepted in the Online Shop?

COD and Direct Bank transfer option available. Although for some product COD option is disabled due to customization.Like Laser printing on wallet and keychain. And all customized shoes.

How long will delivery take?

Normal delivery takes 5-7 working days, But for some personalized orders will take some extra time as well. Which will be 7-10 working days mean two weeks from date of order. But we strived our best to deliver all order before the give time.

How secure is shopping in the Online Shop? Is my data protected?

Its secure and reliable when we offering return without any question. But product should be with all tags and packaging as delivered to you. There is no deduction of charges if products shipped wrongly or faulty items. But for some other reason of Quality or High Price you can send it to back as well but in this case you will bear shipment charges of both sides. You can adjust that amount buying some other product from Our Shop or ask for amount refund as well. For amount refund we will send Cash Back into your account or JAZZ Cash account within 7-10 working days.

What exactly happens after ordering?

After ordering online you will get automated email with your order number just. After reviewing orders by our IT team we will send you an email of your order status, if your payment verified. Otherwise it will be on HOLD till payment in our account.

Do I receive an invoice for my order?

Yes you will receive an email with your oder details.

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